Frequently Asked Questions
Planning a party should feel exciting, not overwhelming. At Okaloosa Party Rentals, we get that you have questions, and we’re here to answer them all. Whether you’re curious about how many kids fit in a bounce house, how much space is needed for a water slide, or what’s included with a cotton candy machine rental, you’ll find quick, clear answers right here. Our goal is to make your event stress-free from the moment you book to the final pickup, so you can focus on the fun, not the logistics.
Q.Does the price include set up and delivery?
A.
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.
Yes, absolutely. Please note that due to rising fuel costs and the potential need for additional trucks and staffing, we do require a minimum order amount for deliveries. For details and a current quote based on your location, feel free to contact our office.
Q.Does the standard 6 hour rental time include your set up time?
A.
No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.
No. The inflatable should be always clean when you get it. Okaloosa Party Rentals cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must provide a generator, or we rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.
Please check out our policies page for details.
Q.How big are the jumps?
A.
Most of our regular bounce house are 14'x13.5' which can require a bigger area. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.
Check the requirements listed with each jump. Also, make sure you have at least 4-6 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.